Privacy Policy & Non-Discrimination Statement

Mountain Valley Hospice is committed to respecting the privacy and security of all visitors to our Web site. We recognize that when you choose to provide us with information about yourself, you trust us to protect your privacy and to provide you with choices about how that information is shared.

By using our Web site, you consent to the collection and use of your information, as described below.

Users may visit the Web site without giving MVH any personal information.

How Your Personal Information Is Used:

MVH does not disclose to third parties any information it gathers from the Web site which could be used to track your individual access and navigation of our site.

MVH may use email and street addresses voluntarily provided by site visitors to notify them of updates, products, services or upcoming events. Site visitors who do not wish to receive such notifications via email can choose to opt out of receiving such information at any time, by indicating either at time of registration, or upon receipt of any promotional email.

Non-identifiable Web site visitor data may be collected and used in the aggregate to help shape and direct the creation and maintenance of content.

Cookies:

We use cookies on our site to support our multiple levels of access to NHPCO’s Web site. We also use cookies to better understand how our visitors use the site. A “cookie” is a text file stored on the user’s hard drive containing information about the user. This information helps us to statistically monitor how many people are using our site and for what purpose.

Credit Card Security:

Currently, this site collects information (e.g., name, title, institution, mailing address, telephone number, fax number, e-mail address, payment information) voluntarily provided by individuals. Sensitive information, such as your credit card number, are encrypted and protected. Credit card information is not stored or re-used in any manner. Only authorized personnel with specific IDs and passwords can access credit card information and then solely for the purpose of processing authorized transactions.

E-mail:

Messages that you send to us via e-mail may not be secure. MVH suggests that you do not send any confidential information to us by e-mail. If you choose to send confidential information to us by e-mail, you accept the risk that a third party may intercept your information.

Links:

MVH’s Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices or content of other sites. We encourage users when they leave our site to read the privacy statements of each Web site that collects personally identifiable information.

If you have any questions and/or concerns regarding what is done with information provided via this site, please e-mail your concerns to our President/CEO.

Non-Discrimination and Accessibility Statement:

Mountain Valley Hospice is committed to providing high quality care and skilled and compassionate service to our community. Consistent with this commitment, Mountain Valley Hospice complies with applicable federal, state, and local civil rights laws and does not discriminate on the basis of actual or perceived race, color, creed, ethnicity, religion, national origin, alienage or citizenship status, culture, language, age, disability, socioeconomic status, sex, sexual orientation, gender identity or expression, partnership or marital status, veteran or military status, or any other prohibited basis.

Mountain Valley Hospice:

Provides free aids and services to people with disabilities to communicate effectively, such as:

Written information in other formats, such as large print.

Provides free language services to people whose primary language is not English, such as:

Qualified interpreters and information written in other languages.

If you need these services, contact Bonnie Graves, Compliance Officer, bonnie.graves@mvhcares.org, Tel: 1.518.725.4545.

If you believe that Mountain Valley Hospice has failed to provide these services or discriminated in another way, you can file a grievance with Susan Frasier, CEO President, Mountain Valley Hospice, 108 Steele Ave, Gloversville, NY 12078, TTY: 1.518.725.4545, Fax: 518.773.2053, susan.frasier@mvhcares.org. You can file a grievance in person or by mail, fax, or email.  If you need help filing a grievance, you may contact the office of Susan Frasier for assistance.

You also have the right to file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf  or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1.800.368.1019, 800.537.7697 (TDD).  Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.